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When stepping into your hotel room, you're greeted by name, with a personalized experience tlored to your preferences and anticipations of your needs. Every aspect of your stay is customizable to your tastes and convenience, from workstations to exercise areas, social lounges to serene sleeping quarters. For all leading hospitality brands in the coming decade and beyond, enhancing guest satisfaction, employee well-being, and environmental sustnability will be paramount priorities. Welcome to the hotel industry's future - where the experience benefits both people and planet.
The Future Vision to 2030 and Beyond
Hospitality transformed for guests' delight and Earth's health
As hospitality companies evolve in response to travelers' changing habits and preferences, technology will play a pivotal role. Industry innovators foresee new and more efficient ways to plan, book, and enjoy hotel stays - from immersive experiences that inspire to eco-conscious solutions benefiting the planet.
Alix BoulnoisChief Digital Officer at Accor**
I don't believe travelers will travel as they do today by tomorrow. I don't see our hotels remning the same either. Hotels might not have traditional spa or pool amenities, or where energy is sourced and powered differently - offering a trade-off of comfort for environmental sustnability.
Frederic LalondeCofounder CEO at Hopper**
We foresee a massive video revolution intersecting commerce, with travel being one of the hottest categories. So, while it might sound odd, we're fully invested in video as the next digital transformation in the world of travel.
Francis DavidsonCofounder CEO at Sonder**
There's no reason why instantaneous, high-quality service couldn't be just as good as some five-star experiences but offered at a more accessible three-star price point - leveraging technology for efficiency and an elevated quality of experience within the industry.
These visions underscore how hotels will innovate to prioritize guest satisfaction, employee well-being, and environmental sustnability.
Explore More on the Future of Travel Hospitality
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Eco-frily travel in China: Achieving sustnable domestic travel practices.
Accelerating the transition to net-zero travel: Strategies for emission reduction.
How to ‘ACE’ hospitality recruitment: Navigating the evolving talent landscape.
Rebooting customer experience for magic in travel: Resurrecting the joy of vacation.
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Be prepared for what's next.
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