Enhancing Guest Journeys: IHG's Privacy Focused Commitment to Seamless Services and Innovation

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PRIVACY POLICY

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IHG Hotels Resorts: Elevating Guest Experience through Seamless Integration and Innovation

The essence of a world-class hospitality experience begins with the guest’s every interaction. At IHG Hotels Resorts, we're dedicated to creating unforgettable journeys for travelers by seamlessly integrating our best-in-class services, innovative solutions, and thoughtful design into your stay.

At IHG Hotels Resorts, we understand that privacy is fundamental to trust. Therefore, we commit to protecting your personal information with the highest standards of confidentiality and security. This Privacy Policy outlines how we collect, use, share, store, transfer, and protect your data when you interact with our services or properties.

Collection of Information

We gather information directly from you through various channels including online platforms, reservations, hotel stays, and direct interactions. This includes:

• Contact Information: Your name, address, phone number, eml.

• Travel Preferences: Detls about travel destinations, room preferences, dietary requirements for dining options.

• Payment Data: Securely storing payment detls to ensure a smooth booking process.

How We Use Your Information

We utilize your information primarily to:

• Enhance your guest experience by personalizing services and offers based on past interactions or preferences.

• Ensure operational efficiency through better management of room assignments, services booked during check-in, and dietary requirements for events and meetings.

• Provide insights for continuous improvement in our hotels' amenities and facilities.

Sharing Your Information

We share information with trusted third parties as necessary to provide seamless service delivery. This includes:

• Service Providers: Such as security firms and mntenance contractors who help mntn hotel properties.

• Marketing Partners: To offer you tlored offers based on your past stays or preferences, ensuring the most relevant experiences are shared.

Storage and Protection

Your information is securely stored using advanced encryption technologies to protect agnst unauthorized access. We adhere to industry best practices in data security management.

Data Retention

We retn personal data for as long as necessary for service provision, operational needs, or legal obligations. Upon completion of these purposes, your data is securely deleted.

Access and Updates

Guests have the right to access their information we hold about them. If you need corrections or updates, our Guest Services team will assist in making adjustments promptly.

Cookies and Tracking Technologies

We use cookies to improve functionality and enhance user experience on our websites. These help us recognize your preferences and provide a smoother navigation process.

Children's Privacy

Protecting children’s privacy is paramount. We do not knowingly collect personal information from users under the age of 18 without parental consent or as required by law.

Governing Law

This Privacy Policy is subject to the laws of the jurisdiction in which our hotel properties operate, ensuring compliance with local regulations on data protection and privacy.

At IHG Hotels Resorts, we are committed to mntning transparency and trust. If you have any questions about this policy or need assistance with your personal information management, please contact us directly through our Guest Services team.

This Privacy Policy is designed to provide clarity and reassurance to guests about how their data is handled by IHG Hotels Resorts. The goal is to foster confidence in the safety of personal data while ensuring a personalized experience throughout each guest's journey with us.
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